Inclusion & Accessibility
Who we welcome, how accessible this website currently is, and what to do if something here gets in your way.
River works with organisations of every size and sector, and with the people inside them. This statement sets out our commitment to inclusion, and gives an honest account of how accessible this website is today.
Our commitment
We welcome clients, colleagues, suppliers and partners regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation — the protected characteristics set out in the Equality Act 2010 — and regardless of anything else that makes someone who they are.
Discrimination, harassment and victimisation have no place in how we work, on our own premises or on a client's site. We expect the same standard from the subcontractors and partners who deliver work alongside us.
Accessibility of this website
We aim to meet WCAG 2.1 Level AA. We believe this site is currently in partial conformance: most of it meets that standard, and the exceptions are listed below rather than hidden.
What we have done
- Text and background colour combinations are checked against the AA contrast threshold rather than judged by eye;
- Headings are used in a meaningful order, so screen readers and keyboard users can navigate by structure;
- Interactive components — menus, tabs, accordions — are reachable and operable by keyboard, with visible focus states;
- Movement on the site, including the animated hero and the process timeline, is disabled automatically for anyone whose device requests reduced motion;
- Images carry alternative text describing what is actually shown;
- The site reflows to a single column on small screens without horizontal scrolling, and works at increased browser zoom;
- We write in plain English and avoid jargon where a normal word will do.
Known limitations
We would rather tell you than have you find out:
- White text on the blue-to-green gradient buttons measures around 3:1 against a 4.5:1 requirement for text at that size. This is a known shortfall and a fix has been deployed.
- The site has not been independently audited, and has not been tested with every assistive technology. Our assessment is our own;
- Some photography is decorative stock imagery rather than pictures of River's own work;
- Documents published as PDFs may not be fully tagged for screen readers. Ask us and we will send the content in an accessible format;
Technical information
This site relies on HTML, CSS and JavaScript. It is built to work in current versions of Chrome, Edge, Firefox and Safari on desktop and mobile. The header, footer and some interactive sections need JavaScript enabled.
If you need something in another format
If anything on this site is difficult to use, or you would like a document as large print, plain text or another accessible format, contact us and we will provide it. We will also adjust how we meet with you — surveys, site visits and reviews — where that helps.
Feedback
Email hello@riveruk.co.uk or call 0333 331 1777. Please tell us the page and what happened. We aim to acknowledge accessibility feedback within two working days .
If you are not satisfied
If we do not resolve your concern, you can contact the Equality Advisory and Support Service, which supports people with discrimination and human rights issues in England, Scotland and Wales. Service complaints are handled under our Complaints Procedure.
Something here not working for you?
Tell us what you hit and we'll get it sorted — and send you what you need another way in the meantime.